THE Professor brought the meat so the Rufous Bird could demonstrate her range last night, when the corkscrew was also put to good use. The consequence this morning has been a late and head-sore start, which would have been even later if not for Double Bogey Daddy’s call to inquire why a tardy Bunyip was not on the first tee, as promised. Apologies were mumbled, the foursome became a threesome and the quest for restored wellbeing, which began on a hopeful note with a double dose of Berocca, soon took a bleak turn when the computer was fired up.
What is this? Yet another note from Vodafone, the latest in an ongoing series of monthly demands for payment of oversize and incorrect bills. Get on the phone. Wait. Waste 20 minutes attempting to make sense of what some thickly accented wretch in Bangalore is saying. This incoherence prompts a demand to speak with her supervisor, whose accent is even thicker. No, he swears, this is the plan Bunyip Sahib is on – a line he refuses to abandon even after being quoted the contract number. As to Vodafone’s appalling service, the dropped calls, stalled emails and digitised gibberish which so often interrupts conversations, the supervisor’s suggested solution is that the Professor switch to an even more expensive plan.
At the very point when Australia’s reputation amongst Indians for harsh words, anger and intolerance was about to be considerably expanded, the line went dead. Stone cold, motherless dead.
It was then that Vodafone’s evil genius became apparent: The mobile phone company deliberately refuses to improve its service in order to foil anyone who uses it to contact the billing department. It can be the only explanation for the company’s policy of elevating incompetence to a virtue.
It used to be Telstra which brought the world to the Professor’s ear. After today’s episode, at least the sixth exercise in frustration, it soon will be again
If none of the above is enough to dissuade potential customers from signing up with Vodafone, consider another of the company's idiocies: It supports the Australian Youth Climate Coalition.
